About Us
About Our Business & Customer Interaction
To ensure transparency and build trust with our customers, we clearly describe our business identity, operating model, core policies, and communication methods below.
If you have any questions, please contact our customer support team at: support@inreturnup.com
1. Business Identity
Our business focuses on the jewelry category and is jointly operated by two legally registered entities under the inreturnup operational system. In this website, the terms “we”, “our”, and “us” refer collectively to the inreturnup operating entities.
Company Information
- Company Name (Hong Kong): BAODAN TRADING CO., LTD
- Company Address (Hong Kong): Room B53, 2/F, Phase 1, Kwai Shing Industrial Building, 36-40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong
- Company Name (China): Guangzhou Yingzheng Chun Trading Co., Ltd.
- Company Address (China): Room 7373, 7th Floor, Nanguo Business Building (Building 17), Nanguo Industrial Park, No. 433 Helong 5th Road, Renhe Town, Baiyun District, Guangzhou City
Responsibilities & Compliance
- The Hong Kong entity is responsible for credit card payment processing operations.
- The Mainland China entity operates PayPal payments, advertising accounts, and store backend management.
- Both entities operate in compliance with applicable laws and regulations of their respective jurisdictions and international e-commerce standards.
Website Hosting
This store is hosted by Shopline, a professional e-commerce service provider that supplies technical infrastructure and supports secure transactions and stable website operation.
2. Operating Model
We operate a Direct-to-Consumer (DTC) e-commerce model through our official website:
https://inreturnup.com/
Product Supply
We specialize in jewelry products. Items are sourced and selected by us to meet quality standards. Certain styles are available exclusively through our online store.
Order Processing
After a customer places an order, it will be processed within 2–3 business days (excluding weekends and public holidays). Tracking information will be provided after shipment.
Payment & Delivery
- We accept secure payment methods including credit cards and PayPal.
- We use a unified shipping fee structure across regions, and international delivery is available to most countries/regions.
- Customers may contact us in advance to confirm delivery availability.
After-Sales Service
We provide after-sales support including returns, refunds, and product issue resolution according to our published policies and terms.
3. Core Policies (Transparency Disclosure)
All policies are created under transparency principles to protect customers’ rights. Full versions are available on the corresponding website pages.
3.1 Terms of Service
Defines the rights and obligations between customers and inreturnup when using our services, including prohibited uses, account management, termination, and applicable law.
3.2 Privacy Policy
Explains how we collect, use, store, and protect personal information. We do not sell or rent personal data to third parties without consent.
3.3 Payment Policy
Describes accepted payment methods, processing procedures, and security measures. All transactions are protected via SSL encryption.
3.4 Shipping Policy
Specifies shipping regions, delivery methods, timeframes, logistics partners, and relevant instructions.
3.5 Return & Refund Policy
Provides a 30-day return and refund framework, including conditions, procedures, timelines, and exclusions (such as personalized items).
3.6 FAQ
Provides answers regarding shipping, order tracking, product issues, returns, and new customer discounts.
4. Customer Interaction
We provide clear and efficient communication channels to ensure customers receive timely support.
4.1 Contact Channel
- Primary contact method: support@inreturnup.com
- Response time: 24–48 business hours
4.2 Order Communication
- After purchase: Order confirmation email with order details
- After shipment: Shipping confirmation email with tracking number
- Order issues: Customers may contact us with order number for assistance
4.3 Feedback & Suggestions
Customers may submit feedback regarding products or services via email. Feedback is reviewed to improve quality and service.
4.4 Policy Updates
If policies are updated, the revised content will be published on the website. Significant changes affecting customer rights will be clearly announced.
4.5 Complaint Handling
Customers may submit complaints via email with relevant information (order number, description, photos/videos). We will review and respond within 24–48 business hours.
We are committed to maintaining transparency across all business processes and building long-term trust through clear communication and responsible service.
Thank you for choosing inreturnup.